Unit A501. The Biscuit Factory 100 Clements Road London SE16 4DG GBR
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About Our Charms/FAQ's



About our Charms / FAQ's

What are your bracelets made of ?

Like our charms our bracelets are solid silver. We do not sell any items that are plated.

How do I get a custom bracelet made ?

Our online Bracelet Builder allows customers to specify how they would like charms arranged on our classic silver charm bracelets and will charge a fee of between £1 - £3 for the assembly. However customers who do not have any special assembly requirements can order by picking a bracelet and adding charms separately to the their cart. Bracelets ordered this way will not be subject to an assembly charge.

What attachments do your charms come with ?

All our hanging charms come with sterling silver split and jump ring's so they can be attached to bracelets purchased from either ourselves or any other retailer. Please see our information page on how to attach hanging charms to classic charm bracelets and for further information. Please note: all charms and bracelets ordered together have the option of being made and assembled by us prior to dispatch so there is not need to worry about the different types of attachments.

Can I attach a classic (hanging) charm to my bead bracelet ?

Yes, we have a selection of hanger beads available in our Accessories category that will allow any of our charms to be added to a bead bracelet. Check out more info on the difference between hanging and bead charms in our Bead Vs Hanging Charms section.

How quickly will my order arrive ?

We aim to dispatch all orders as quickly as possible. UK customers can generally expect delivery in about 1-3 working days. However please see our shipping information page for full details of our various shipping options and delivery times.

Suitability of Charm Bracelets for Children ?

We do not recommend charms or charm bracelets be given to children. Charms and bracelets can represent a choking hazard as they comprise of small components. Children should not be left unattended around any of our products.

How can I place my order?

The best way of placing an order is online. Customers can pay by any credit or debit card through our 128bit secure payment gateway. All payments made by this method are processed by an authorised payment processor - SagePay or Paypal, so customers can be assured their details are in safe hands. All parts of the checkout process are secure and you will be able to see this through a small padlock displayed in your browser.

Customers who would prefer to pay over the phone can place an order online, select offline checkout and we can process payment over the phone our number and office hours are at the top right of all the pages on the website,

How do I know my order has been placed?

Once you have completed the order online you will receive a confirmation email. You should always get this email within 10 minutes of ordering. If you do not please contact us as the order may not have been completed. We do recommend checking any spam folders as order emails can get caught up by over zealous filtering.

How are your charms finished ?

The images shown on each product page should how each charm will look. The majority of the charms we sell have an lightly antiqued finish. This means the items are not bright white silver. This is a common practice and most charms sold have this finish. We have a small selection of charms that are plain or bright white silver.

How will my order be packed ?

All charms will come in stain gift bags. Bracelets come boxed with a microfiber cleaning cloth.

What are your charms made of ?

All our charms are made of the highest quality solid sterling silver. This is the same type of silver you will find in the high street retailers such as Links of London or Tiffany.