Shipping Details

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Estimated delivery times from dispatch are shown below. Please note that the only UK service that has a guaranteed delivery time is Special delivery. If an item is needed urgently please contact us before ordering to avoid disappointment, we will try to dispatch any urgent items as fast as possible.

Special Delivery -> Next Working Day before 1 pm ( Orders for charms must be placed before 2.00pm - Bracelets See below)
1st Class -> 1-2 Working Day3
1st Class ( Recorded) -> 1-2 Working Days

International Delivery services do not have guarnteed delivery times. Please contact us if you want more exact information.

Airmail -> 3 - 14 Working Days
Airmail International Signed for -> 3 - 8 Working Days

For all UK orders please choose Special Delivery if you want insurance, for international orders please choose International signed for. All other methods of postage do not come with insurance, it is the onus of the customer to choose which method they think is appropriate.

Charms : Charms are generally sent in around 1-2 working days after an order is placed. Items ordered before 2.00pm by next day delivery will be sent out the same working day.

Bracelets : Please note delivery times are not inclusive of assembly for bracelets. They will normally be sent out the same day however it can take up to 3 working days to finish the item especially around christmas provided all charms are in stock.We try and get all bracelets ordered by Special delivery ( before 2pm ) dispatched the same working day. If an item is needed quickly please contact us before ordering to avoid disappointment. Please ensure your order has a daytime phone number so we can contact you to confirm any final details about the bracelet, this is especially important if you want the item the next working day.

We will endeavor to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside our control. Please ensure that a valid daytime phone number and email are given. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If our suppliers or we are temporarily out of stock, we will notify you of this straight away but you should allow up to 5 days for dispatch of the goods.

Delivery Comments : Please note we are unfortunately unable to give specific delivery instructions to your postman as to what to do with a parcel if no one is in. All charms will arrive in a parcel that will fit through any normal sized letterbox.