About our Charms / FAQ's What are your bracelets made of ? Like our charms our bracelets are solid silver. We do not sell any items that are plated. How do I get a custom bracelet made ?
Customers can either use our bracelet maker software. Alternatively a customer can choose the bracelet and charms wanted, add them to their cart and we will make the bracelet up ( add any specific requests to the comments box on checkout ). Either way all bracelets come full assembled. What attachments do your charms come with ?
All our charms come with sterling silver split and jump ring's so they can be attached to bracelets purchased from either ourselves or any other retailer. Please see our information page on how to attach charms to charm bracelets for further information. Please note all charms and bracelets ordered together will be made and assembled by us so there is not need to worry about the different types of attachments.
How quickly will my order arrive ? We aim to dispatch all orders as quickly as possible. UK customers can generally expect delivery in about 1-3 working days. However please see our shipping information page for full details of our various shipping options and delivery times. Suitability of Charm Bracelets for Children ?
We do not recommend charms or charm bracelets be given to children. Charms and bracelets can represent a choking hazard. Children should not be left unatteneded around any of our products. How can I place my order? The best way of placing an order is online. Customers can pay by any credit or debit card through our 128bit secure payment gateway. All payments made by this method are processed by an FSA ( Financial Services Agency - A Goverment Body ) authorised payment processor so customers can be assured their details are in safe hands. All parts of the checkout process are secure and you will be able to see this through a small padlock displayed in your browser. Customers who would prefer can also pay by cheque, bankers draft or bank transfer. Orders for these methods of payment can also be placed online by choosing these method's of payment on checkout. We can also accept orders for offline payment over the phone, however we cannot accept credit card details over the phone. How do I know my order has been placed? Once you have completed the order online you will recive a confirmation email. You should always get this email within 10 minutes of ordering. If you do not please contact us as the order will not of been completed. We would recommend checking any spam folders as order emails can get caught up by over zealous filtering. I saw the free charm offer tell me more ?
All customers order over £14 after any discount and postage will get a free charm with their order. Please just pop a comment in the comments box when checking out so we know which of the free charms to add. The selection varies and can be seen at the following link. How are your charms finished ? The images shown on each product page should how each charm will look. These can be enlarged by clicking them to give an even bigger image. The majority of the charms we sell have an lightly antiqued finish. This means the items are not bright white silver. This is a common practice and most charms sold have this finish. We have a small selection of charms that are plain or bright white silver. These are indicated by the item being described as " Plain Silver". How will my order be packed ?
All charms will come in velveteen gift bags. Bracelets come boxed with a microfiber cleaning cloth and gift bag. What are your charms made of ? All our charms are made of the highest quality solid sterling silver. This is the same type of silver you will find in the high street retailers such as Links of London or Tiffany.
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