Yes! We have a 30 day no-quibble returns policy which means that you're able to return any item for any reason. Please note that we're unable to accept returns of any earrings that have been removed from their sealed packaging for hygiene reasons, or any personalised/engraved goods.

It's simple! Just visit the order history page and either login to your account or choose 'I checked out as guest'. This will allow you to select the items you wish to return. This will only take a couple of minutes, and can be from your phone, tablet or computer. We will process your refund as quickly as possible once we have received the goods back.

Unfortunately, we're unable to accept returns of personalised goods unless the product is damaged or incorrect.

If your item is not as expected, you are more than welcome to return it for an exchange, if you visit the order history page, you can select the items you wish to return, with the reason as 'exchange'. Guest customers can access this page by choosing 'I checked out as guest' after clicking the link. Just pop the sku code (found just below the product name on each product page) in the comment box of the product you wish to exchange to. Once we get your item back, we'll have the exchange sent out in the post to you in no time!

You're more than welcome to return earrings provided they are still in the original sealed packaging they arrived in. If the product has been removed from the sealed packaging, then unfortunately we're unable to offer a refund.

Yes you will need to cover the return cost for unwanted items or items which do not fit.

This will depend on the shipping method you choose to return your unwanted item, however we process all refunds within 24 hours of receiving the item back. Please allow 3-5 working days for the funds to be available in your bank account.

Yes of course, you just need to click here and choose the 'I checked out as a guest option' and enter your email address and order number.

If you wish to make a change to your order please contact us as soon as possible so we can try our best to make the necessary changes before the order is dispatched. Unfortunately once the order has been dispatched we're unable to change it.

If you have placed an order and the delivery address is incorrect please contact us as soon as possible so we can update the details for you. If the order has already been marked as dispatched then unfortunately we're unable to update any details and the order will be sent as per the confirmation email.

You are welcome to cancel your order at any point before it's been packed. If you wish to do so please contact us and we can arrange this for you. Unfortunately if the order has been packed or dispatched we will be unable to cancel your order but you are welcome to return the item to us for a refund once you receive it, as long as the item is not personalised.

We will try our best to cater for all customer requests. you are more than welcome to pop a comment in the 'order comments' box at the checkout or send us an email and we will do our very best to meet your needs!

All our charms and bracelets are made of the highest quality solid sterling silver. The Charm Works is proud to be an assay assured retailer. This is an invite only-scheme operated by the independent assay office in Edinburgh who carry out random sample testing and monitor jewellers like us for compliance so that customers can buy with confidence.

We have a number of engravable charms on our website. If an item can be engraved you will see a box that says "Add Personalisation" on the right hand side of the product page. You'll be able to add the engraving details by clicking this box and completing the drop down options.

We work very hard to source the highest quality products at the best possible prices to give all our customers amazing value for money! Since we're an online-only shop, we're able to cut costs compared to other high street jewellers.

Yes! All of our items described as sterling silver are solid .925 sterling silver. The Charm Works are proud to be an assay assured retailer. This is an invite only-scheme operated by the independent assay office in Edinburgh who carry out random sample testing and monitor jewellers like us for compliance so that customers can buy with confidence.

All charms will arrive with a white The Charm Works pouch. If you order a bracelet, this will be gift boxed and will come with a microfiber cleaning cloth.  

The images shown on each product page should how each charm will look. The majority of the charms we sell have an lightly antiqued finish. This means the items are not bright white silver. This is a common practice and most charms sold have this finish. We have a small selection of charms that are plain or bright white silver.

We do not recommend charms or charm bracelets be given to children under 7. Charms and bracelets can be a choking hazard as they comprise of small components. 

Yes, we have a selection of hanger beads available in our Accessories category that will allow any of our charms to be added to a bead bracelet.

All our hanging charms come with sterling silver split and jump ring's so they can be attached to bracelets purchased from either ourselves or any other retailer. Please note: all charms and bracelets ordered together have the option of being made and assembled by us prior to dispatch so there is not need to worry about the different types of attachments.