Unit A501. The Biscuit Factory 100 Clements Road London SE16 4DG GBR
020 3397 4104
Mon - Fri: 9:30am - 6pm

Privacy Policy

TheCharmWorks is a Trading Style of jewellerybox Ltd

1.Who we are

In this Privacy Policy references to "us" and "we" are to jewellerybox Limited.

2.What information we collect and how

The information we collect via this website may include:

[1] Any personal details you type in and submit, such as name, address, email address, etc.
[2] Your IP address (your computers Internet Protocol Address) which is automatically logged by our web server. This is used to note your interest in our website and statistical purposes but does not disclose any personal information
[4] Your preferences and use of email updates. All emails will contain the option to unsubscribe after which point we will send no more marketing emails.
[5] Session information stored in cookies, these do not include any personal information and are used to ensure the correct data is extracted from the database when using our interactive systems. For more information on the cookies we use on this site please see our cookies page
[6] We do not hold sensitive payment details such as your card number, expiry date and security code. All credit and debit card payments are handled through our secure third party payment processors, PayPal and sagepay. Please refer to these companies respective privacy polices.

3.What we do with your information

Any personal information we collect from this website will be processed in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used by us and our third party contractors :-

[1] To process your order and provide after-sales service
[2] To comply with legal requirements.
[3] To keep you up to date with our latest offers

On occasion, and only for our own administrative functions, your personal data may be processed outside of the EEA by our third party contractors.  By registering an account with us, contacting us by email, our contact form, or through live support, or by placing an order with us, you consent to the transfer of your personal data outside of the EEA where it may be processed on servers outside of the EEA, and by our third party contractors.

4.Your rights

[1] You can ask us to remove your personal information by emailing using the contact form or by writing to us at our customer services address in [2] below. However, please note that we may need to keep some personal data in order to process orders or to comply with customer service or after sale obligations. All emails keeping you up to date with our latest offers have an unsubscribe link that will remove you from any future mailings.

[2] You also have the right to request a copy of any personal information we hold about you. To do this, simply write to us at the following address, enclosing a cheque for £5 payable to Pulse Tech UK Ltd to cover our administration costs:-

Data Protection ( TheCharmWorks )
Unit A501. The Biscuit Factory
100 Clements Road
London, United Kingdom

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