Unit A501. The Biscuit Factory 100 Clements Road London SE16 4DG GBR
020 3397 4104
Mon - Fri: 9:30am - 6pm

Our Dispatch Promise 

  • Same Day Dispatch on all orders placed before 4pm Monday - Friday (*excludes engraving unless purchased with Next Day Delivery, when it would be prioritised & dispatched the same day)
  • UK Next Working Day Delivery available on all orders. Order before 4pm Monday - Friday
  • Questions? Get in touch

Delivery Times Estimated UK delivery times from dispatch:

  • Next Day Delivery (UK only)-> Place your order by 4pm to receive your order on the next working day. (Note exception for engraving - see below).
  • 1st Class -> 1-2 Working Days
  • 1st Class Recorded -> 1-2 Working Days

Engraving adds up to 2 working days to dispatch time. Delivery will therefore be longer than stated above, this excludes orders placed with Next Day Delivery which ship as normal. If you need your order urgently please contact us.

Estimated EU/International delivery times from dispatch:

  • Airmail -> 3 - 14 Working Days
  • Airmail International Signed For -> 3 - 10 Working Days

Please note that international delivery services are estimated and not guaranteed.

Engraving adds up to 2 working days to dispatch time. Delivery will therefore be delayed, including orders places with International Signed For. If you need your order urgently please contact us.

Other Information / Terms and Conditions

If you want insurance for your order, for all UK orders please choose Next Day Delivery and for international orders please choose International Signed For. All other methods of postage do not come with insurance, it is the onus of the customer to choose which method they think is appropriate.

We will endeavor to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside our control. Please ensure that a valid daytime phone number and email are given. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If our suppliers or we are temporarily out of stock, we will notify you of this straight away but you should allow up to 5 days for dispatch of the goods.

Delivery Comments : Please note we are unfortunately unable to give specific delivery instructions to your postman as to what to do with a parcel if no one is in. All charms will arrive in a parcel that will fit through any normal sized letterbox.

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