Terms & Conditions
Thank you for visiting our site. When you use our website either as a registered customer, or as a guest, you agree to adhere to these terms and conditions which set out the basis on which you can place an order; the contract which is formed when we send goods to you; the after sales help you can expect from us; and how you may use our website.
Who We Are
TheCharmWorks.com ("site") is a trading name of jewellerybox Ltd, and any references to "us", "we" and "our" in these terms are references to jewellerybox Ltd. We are a limited company, incorporated in the UK, with limited company number 06482737 and VAT registration number GB 942 0747 28. Our registered office is 5 Luke St, London, EC2A 4PX and our trading address is Unit 3, 151 - 161 Tunnel Avenue, London, SE10 0PW.
We know that speed is important to you. We aim to ship all orders placed before 4pm the same day (Monday to Friday) or the next working day if it is a weekend or bank holiday. That includes orders for bracelets which require assembly. Engraved goods may take up to 2 working days longer to dispatch. At peak times of year (including November and December) dispatch times can take slightly longer.
Our standard delivery to the UK is Royal Mail 1st Class, which usually takes 1-2 working days. If you need goods in a hurry, we also offer Next Working Day delivery to the UK mainland.
We use airmail to ship orders to Europe and Worldwide. Delivery times to Europe are typically around 3 to 7 working days, and 5 to 14 working days for the rest of the world, however these may vary.
As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order.
30 Day Returns
in the EU can cancel any order(s) (other than for customised goods) or
return any goods, for any reason, within 30 days of the goods arriving.
This does not affect your statutory rights, and includes the 14 day
statutory cooling off period. If you would like to cancel goods you
will receive a full refund within 14 days of cancelling and returning
your goods. You may use our cancellation form, but it is not obligatory. You must return goods to our returns address (Unit 3, 151 - 161 Tunnel Avenue, London, SE10 0PW) and you are
responsible for the postage costs of returning the goods to us. We
would advise you use a recorded method of posting the goods back to us.
Unfortunately we cannot accept returns, or process refunds for goods which have been personalised (including engraved, or stamped goods).
2 Year Warranty
All our goods come with a 2 year warranty covering material defects and production faults. During this time, we will repair or replace defective goods, or if this is not possible we will offer a refund.
Sometimes things can go missing in the post. If you order an item, and it has not turned up within 7 working days in the UK, 14 working days in the EU, or 20 working days in the Rest of World, then we will send out a replacement, and include a freepost returns envelope for you to return the original order if it does ever appear. If there is limited stock of the goods which you have ordered, we will contact you to discuss the best resolution.
Products and Prices
We try to ensure all the information on our site is accurate, however we sometimes make mistakes. All our product images, dimensions, weights, descriptions and photographs are approximate and may vary from one item to the next. You should not rely on these product specifications, and we will not be held liable for any incorrect information.
If we discover that any goods have incorrect information, including prices, due to typographical errors, we reserve the right to cancel your order.
All prices quoted are inclusive of VAT and do not include any delivery charges. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, the imposition of any taxes or duties, or if there has been a typographical error or omission in the published price whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order.
If you are ordering goods for delivery outside the EU, the recipient will be responsible for any duties and taxes levied at the point of delivery.
Accepting Your Order
All goods displayed on the website are invitations to treat. When you place items in your cart and confirm an order; you make an offer to purchase those goods from us. You will receive a confirmation email, confirming your offer. The contract for the sale of the goods will be completed once that offer has been accepted by us. This acceptance occurs at the point at which we send an email confirmation to you confirming the dispatch of your goods. Until such time as the goods have been dispatched, there is no contract for the sale of goods. The offer will be deemed to be accepted in the UK, regardless of the country of residence of the servers in which your email inbox is stored.
All materials and information on the site including without limitation any trade names, source code, logo, design, text, graphic(s) and their arrangement ("content") are licensed to, or are the exclusive property of us. You may not copy, distribute, modify, alter, republish or transmit the content in any form or by any means without our prior written consent. You may access and use the content and the site for your own personal use only. You may print off one copy or download extracts of any page(s) from our site for your personal reference, and direct others to the site via links, subject to our linking policy. You may not in any way reproduce or publish the site or any of the content for commercial purposes without a valid licence which may be purchased from us or our licensors. If you do decide to print off one copy, or download any of the material, you must not modify this in any way.
Privacy and Data Protection
Reviews and Feedback
You may post reviews, comments, feedback, questions and other content to the website ("user content") provided that such user content is not abusive, defamatory, obscene, illegal or infringes the privacy or intellectual property rights of another, or is otherwise injurious to third parties. You may not post "spam" or misleading user content, or any user content which is factually incorrect or misleading.
If you post user content you grant us a perpetual, irrevocable, non-exclusive, royalty-free and fully sub-licensable worldwide licence to use, reproduce, adapt, modify and publish the user content in any media, to use the name you submit in connection with any user content, and otherwise commercially use the user content including any ideas, concepts, know-how or techniques contained in user content.
If you post user content you represent and warrant that (a) you own the rights to, and have all necessary permissions (including any applicable licences) for us to use the user content as contemplated under these terms; (b) the user content is factually accurate; (c) the user content is not defamatory; and (d) the user content does not infringe the intellectual property rights of, or is otherwise injurious to, a third party. You agree to indemnify us and keep indemnified us, our officers, directors, employees, agents and contractors against any loss, costs, damages, expenses and claims brought by third parties arising out of, or in connection to the user content you supply. If you believe that any content contains a defamatory statement or infringes your own rights, please notify us by emailing [email protected]
Accessing Our Website
You can access our site on a temporary basis, but every so often we may remove access to the whole or part of the site, and modify and change the site, its functionality, content and purpose. There may also be times when the site is undergoing refurbishment, or the server on which the site is hosted is not available. We will not be liable if for any reason the site is not available.
You must ensure that your login details and password are kept secret and secure to prevent unauthorised access to your account by somebody other than you. You must ensure when access the site from a shared computer or through a shared internet connection that you log out at the end of every session, and you must not write your username and password down or share it with anybody. We may disable any password, at any time, if in our opinion you have not complied with any of the provisions of these terms.
You are responsible for all of your activity in connection with accessing the site, and we may terminate your use of the site for any suspected fraudulent, abusive, or otherwise illegal activity. You may not post or transmit, or cause to be posted or transmitted, any communication or solicitation designed or intended to obtain personal data from any user of this site.
You must not: disrupt or interfere with the site, or any services, system resources, accounts, servers or networks connected to or accessible through site or linked websites; disrupt or interfere with any other user's enjoyment of the site or linked websites; use any robot, spider, other automatic device or manual process to monitor, copy or extract any web pages on the site, or any content, without our prior written permission; take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the site, either on your own, or in collaboration with others; reverse engineer, reverse assemble or otherwise attempt to discover source code or other arithmetical formula in respect of the software underlying the infrastructure and processes associated with the site; use the site to violate the security of any computer network, crack passwords or security encryption codes, transfer or store illegal material including material that are deemed threatening or obscene, or engage in any kind of illegal activity; engage in any kind of illegal, criminal or tortious activity through the use of the site, including infringement of any third party intellectual property rights (including without limitation copyright, trade marks, patent, trade secrets and confidential information), fraud, pornography, trafficking in obscene material, violation of applicable export restrictions, drug dealing, gambling, harassment, stalking, spamming, hacking, sending of viruses or other harmful files, or illegal posting of computer passwords or computer code; attempt to obtain unauthorised access to the site or parts of the site that are not opened to public access; or post or transmit to or via this site any material that may infringe the intellectual property rights of any third party, or any defamatory, derogatory or offensive material or publication.
You must comply with all applicable local, state, national and international laws and regulations that relate to your use of or activities on the site. We reserve the right to report potentially criminal activity to appropriate law enforcement agencies.
You may link to the site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you, and you must not establish or post a link to any part of the site the intention or likelihood of which, (on its own or in combination with other links) is to affect, adversely or otherwise, the site's, or any other website's, search engine rankings.
Our site must not be framed on any other website. We reserve the right to withdraw linking permission without notice.
You agree to indemnify and hold us (and our related bodies corporate, directors, officers, employees, agents and contractors) harmless from any claim, action, demand, loss or damages made or incurred by any third party arising out of or relating to your conduct (including transmitting any defamatory, derogatory or offensive statements or material to any person), your use of the site, your breach of these terms, or your breach of any rights of third parties.
Limitation of liability
Subject to any responsibilities implied by law and which cannot be excluded, we (including, in this limitation of liability clause, our related bodies corporate, directors, officers, employees, agents and contractors) expressly disclaim all liability to you or any other persons for any losses, damages, liabilities, claims and expenses (including but not limited to legal costs and defence or settlement costs) whatsoever, whether direct, indirect or consequential, arising out of or referable to the content or the site (or material accessed via the site), or to access of the site by you, howsoever caused, whether in contract, tort including negligence, statute or otherwise. We do not exclude any liability for fraud, or negligence causing personal injury or death.
Governing Law and Jurisdiction
These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. The English courts will have exclusive jurisdiction over any claim arising out of or in connection to these terms and your use of the site.
We may revise these terms at any time by amending this page without notice. Some of the provisions contained in these terms may also be superseded by provisions or notices published elsewhere on our site.Promotions / Offers
All promotions, offers and discounts advertised are only available on the website and may not be redeemed on telephone orders nor on third party websites. The promo code must be entered at checkout and cannot be added after the order has been placed. Promotions do not include engraving fees, lobster clasp upgrades or postage fees. Promotions are not valid with any other offer.